Analysis of the Use of ITIL Methodology for Service Management: Review of Literature 2015-2020

Описание

Analysis of the Use of ITIL Methodology for Service Management: A Review of the Scientific Literature of the 2015 - 2020
By Estefanny Lisbeth CONDORI CUCCHI and Liset Sulay RODRIGUEZ BACA

Link to Abstract: https://ibima.org/accepted-paper/analysis-of-the-use-of-itil-methodology-for-service-management-a-review-of-the-scientific-literature-of-the-2015-2020/

37th IBIMA Conference: 1-2 April 2021, Cordoba, Spain
https://ibima.org/conference/37th-ibima-conference/

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